Posts tagged "Emerging brand"

Brands are badges to be worn

4 Unique Strategies for Premium CPG Brand Growth

September 23rd, 2021 Posted by Brand Design, brand marketing, brand messaging, brand strategy, Category Design, Emerging brands, Food Trend, Insight, Marketing Strategy, Product design, Strategic Planning 0 comments on “4 Unique Strategies for Premium CPG Brand Growth”

Advantages you can plan and design for

Food culture in America has dramatically shifted during the last 10 years. People favor premium quality, higher priced products that address modern dietary needs serving health, wellness and sustainability goals. Better food experiences, fresh ingredients, more sophisticated tastes and the brand sustainability symbolism that goes along with it help complete the mission and taste adventure. This is the preference paradigm where all innovations whether from legacy brand or new player must pay homage on the road to success.

  • Here are four key strategies that hold sway over your ability to succeed, to grow and gain share for food and beverage innovations.

We highlight these four distinctive growth strategies in part because they are passed over all too frequently. Eclipsed by the allure of instant scale, every-new-retail-door-is-a-good-door and ill-advised distribution moves that undercut the very brand value proposition that premium CPG solutions embody. This helps explain the high innovation failure rate or seemingly insurmountable plateaus where new emerging brands stall out, never getting a shot at the high volume homeruns of wider adoption downstream.

Want to assure your brand innovations are successful and not a casualty on the path to pantry and fridge domination? Then read on.

  1. Your product concept is the marketing lynchpin (watch out for the Special Occasion Trap)

Food retailers care about velocity and monitor it relentlessly. Marketers care about scale because velocity and scale together are the flags of a winning concept; thus, why growth nirvana for premium CPG success always begins with strategic product and category design. Your innovation goal is a product that naturally, intuitively fits with frequent if not daily consumption occasions and feeds high repeat purchase behavior. Retailers understand this and look for it.

Products that are intended for niche, episodic occasions are much harder to score scaling victory for the very reason they don’t lend themselves to velocity, high repeat purchase business imperatives. If fancy jams are your jam, be prepared for the embedded difficulties that come with slow turn categories or segments with a narrow, special interest fan base.

2. Public ‘display’ categories add symbolism romance to marketing

Food and beverage purchases these days are largely symbolic. People ‘wear’ their brands as a statement, a flag, a visible demonstration of what they value and what they wish to signal to the world around them about who they are.

You know this so can you plan for it, use it. How can you enable consumers to fly your symbolic brand flag? Does your premium brand innovation lend itself to public display occasions such as barbecues, parties, taken to the office or gym and consumed in a social setting? Brand iconography, symbolism and telegraphing of same can be deployed here to help your users display and vote their beliefs and values. Too often this opportunity gets overlooked.

3. Pack strategies can ignite new occasions

No doubt you’ve heard of price-pack architecture. There is a bit of CPG magic in this strategic growth solution. It helps you lean into new and different occasions while creating higher average retail price points (more cash and flow) with a perceived embedded consumer discount, and more facings (brand billboard) at shelf. Pack architecture projects open the door to migrating your users to new consumption occasions.

Amplify Brands’ Skinny Pop brand rode the pack architecture idea to fame and fortune by creating both smaller bags and larger pack sizes of their pound-able guilt-free popcorn. The move lifted average price points while leveraging new use occasions from school lunches to birthday parties. When you offer new packs the input costs are manageable while adding exponential growth on the income side and serving the usage occasion/velocity rule at the same time.

4. The slightly uncomfortable but immutable rule of upscale zip code distribution

There’s an old but wise saying: fish where the fish are. For premium priced food and beverage innovations the distribution strategy decisions you make will have an enormous impact on your ability to gain traction and scale the business. Where you do business matters especially in the early going.

Premium innovations are home to higher quality ingredients, real food-based formulations.  These brands reflect the lifestyle symbolism embraced by consumer cohorts who in reality control the fortunes and failures of new product fame or flame out.

What do we know: educated, high earning households congregate in upmarket neighborhoods. Trial for premium priced CPG innovations will always be better served in retail doors that exist to serve an upscale shopper base. These folks not only won’t flinch at your higher price point, they are also hunters of new premium innovations. Early trial fuels their social currency of being a word-of mouth warrior.

There was a time when Whole Foods owned the early trial zone for premium CPG innovations, but other banners have caught up in their premium offerings. Now it’s a zip code exercise where your decisions are more about the education levels of the communities you distribute in ahead of other considerations.

The guidance: not every new door is the right retail door. Controlled expansion plus patience are better for building your business rather than taking distribution wherever you can get it. EDLP retailers have a different model and a different shopper base driven more by price point than your quality ingredient, healthy lifestyle bona fides. Walmart is better for mass legacy brands for this reason.

  • Broader distribution and wider geographic expansion make sense when innovations become mainstream and lower income households begin to take them up. Going that route too early can create problems leading to profit-eroding price drops and even delisting if you’re not careful.

There are 40 metro areas in the U.S. where greater than 30% of the adult population has a Bachelor degree or higher. That’s a cohort of more than 65 million adults. Higher income zip codes within those metros are primed for premium CPG introductions. These higher income, higher educated households are tuned-in to the evolutionary changes going on in modern dietary preferences. They are listening to your narrative.

  • In sum, you will grow in geographic areas where large numbers of people attach their lifestyle symbolism to your brand and spread it in their social circles. You should be on shelf in the banners where the shopper population is experientially primed to look for you.

Don’t forget to consider University towns for the same reason. These can be enthusiastic communities for bold, dietary alterations and innovations. Young adults especially are early adopters and influential in making new dietary shifts.

Here is the premium CPG innovation recipe for success assuming the product design fits squarely in the frequent consumption arena.

  • Build visibility, awareness and discoverability in the right stores in the right zip codes.
  • Increase local household penetration.
  • Increase consumption rates among early-in users by adding consumption occasions.

If you have these challenges and strategic questions as you plan your innovations and launch strategies, use this link to start a conversation with us. We can help you create a roadmap to success and the brand narrative well told to go with it. We are new product launch specialists.


Looking for more food for thought? Subscribe to the Emerging Trends Report.

Bob Wheatley is the CEO of Chicago-based Emergent, The Healthy Living Agency. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. Emergent helps brands erase ineffective self-promotion and replace it with clarity, honesty and deeper meaning in their customer relationships and communication. For more information, contact Bob@Emergent-Comm.com and follow on Twitter @BobWheatley.

Emerging brand launch best practices

The remarkable path to emerging CPG brand fame and fortune

May 5th, 2021 Posted by Agency Services, Brand Activism, Brand Design, brand marketing, brand messaging, Brand preference, brand strategy, Category Design, CMO, Differentiation, Emerging brands, Strategic Planning, Sustainability 0 comments on “The remarkable path to emerging CPG brand fame and fortune”

Your early priority: what will consumers rave about?

An inconvenient truth: the vast majority (80%) of emerging CPG food and beverage brands will never surpass $1 million in annual sales. Here we examine some of the critical components that drive velocity growth and reveal the fundamental rules that must be respected to scale a new brand over time.

In case you’re wondering, this has no bearing on the scope of investment funding in development and launch phases. The business opportunities, ultimate size of the prize and inherent growth-limiting factors all begin with the product concept itself.

It’s true, the product IS the marketing. The product shouldn’t require promotional lipstick to make itself appear attractive. Instead, it should draw a following because it exudes its own obvious and valued magnetism.

No matter what the Series A, B or C funding rounds looks like:

  • You can’t buy food culture relevance
  • You can’t buy consumer enthusiasm for the product
  • You can’t mandate or enforce memorability on the consumer

The product concept must be strong, unique and valuable enough to drive interest across a larger addressable market.

It’s hard to get noticed when the product isn’t a knockout standout relative to adjacent choices.

Mediocre (not rave-able) innovations, especially in saturated categories, almost never scale because the product concept isn’t big or exceptional enough to leap ahead of current category players. If the product doesn’t incite high memorability levels and consumer passion it won’t be able to drive a sufficient baseline of routine repeat purchasers.

Throwing money at a relevance and value proposition problem won’t help.

For example, hardcore nutritional innovations are difficult to scale because they can’t attract an audience past the ‘holistic’ alternate nutrition audience segment. If sales are dependent on a narrow cult of users, it creates an automatic embedded drag on velocity.

Instead, product design must connect symbolically to highly valued, desirable dietary outcomes for the consumer who will enthusiastically seek it out – such as weight management, energy, immunity, overall health/wellness or indulgence.

Key information the exec team needs to seek through active listening with early-in users:

  • What attribute-outcome association is the early adopter holding in their mind?
  • Which associations do the heavy users embrace?
  • Which of these attribute-outcome associations is truly scalable?

This data should be used to refine and improve the product in its earlier stages of distribution so that once the gas pedal on added distribution is pushed, the product itself is accurately, optimally reflecting what consumers say is their ‘why’ for buying repeatedly.

This is also a vote for patience in expanding the retail door footprint. While some brokers may believe any increase in volume as good volume to have, if there are flaws in the product experience, added distribution will only further expose those weaknesses – risking future delisting if repeat purchase performance falls off. To succeed in steadily increasing overall case volume movement, a core base of repeat buyers (satisfied enthusiasts) must be established, with product trial users added on top of the base.

Category selection and design is vital to long-term success

Please take note, consumers shop categories first and brands second. Likewise, retailers see themselves as category managers. A category is a culturally relevant cognitive title that works to secure a specific use/space/value location in the consumer’s brain.

If you’ve followed our recent articles on radical differentiation, you know how important uniqueness is to generate sufficient category separation from other nearby brand combatants. Ideally, the new brand should occupy its own category space.

The goal of topflight category design is to mine strategic differences that are competitively scalable.

  • Here’s Emergent’s top scale principle: the innovation must be attractive to a larger audience and clearly, effectively answer a consumer dietary need or goal – such as ‘natural, better for you, plus an important bonus attribute’. What that attribute will be comprises the creative challenge of our work in category design.

Why did Beyond and Impossible scale so quickly?

The product innovation here for both brands was a significant vault ahead for plant-based meat over previous category versions that were more narrowly positioned for vegan and vegetarian users. They could have elected to position their products as an improved plant-based meat for vegans, a narrow, small cohort when compared to other segments of the meat business.

Instead, they pursued the largest addressable market opportunity, cast as ‘meat lovers’ (which is nearly everyone). This audacious, bold move was built on confidence the product eating experience and taste would live up to the litmus flavor test from beef hamburger fans. Further they created a new category in the fresh meat department – plant-based meat for meat lovers.

Because the product delivered fully on this promise, it fueled word of mouth and consumer enthusiasm/ambassadorship – further closing the loop on trust and credibility. The promise was effectively fulfilled in the candid testimonials of happy users.

Most important however: these brands also conquered the one barrier that often stands in the way of acceptance – perceived risk. How did they manage consumer skepticism about anything novel and new that includes trailing sensory baggage about taste compromises associated with plant-based burgers? The smartly played decadent, indulgent, crave-able, mouthwatering photos of luscious cheeseburgers to build desire and taste appeal said it all. Zero effort here to sell this as a health food (read: tastes bad).

They also benefited from a consumer perception that anything plant-based is better for you and thus why people are looking to add plant-based foods to their diet. The climate message was tertiary social issue icing on the value proposition cake that added ‘feels good’ to consumption. It also operated effectively as a relevant publicity angle to enhance awareness.

The role of symbolism

Consumers are loathe to tax their brains or burn mental calories trying to determine if a product addresses what they believe the purchase should signal about their values to the world around them. Package symbolism becomes a vital link in respecting this signaling behavior that a purchase confers on the user.

This isn’t an invitation to the over-use of certification logos (Whole 30, Certified Organic, etc.) that often clutter up the front panel of many new premium food brand packages. Photography and graphics that billboard the trademark and primary attribute offering from the shelf should intentionally bring visual cues that evoke the brand’s deeper meaning.

Consumer social communities are always based on shared values. Those values operate sub-consciously and are on auto pilot. The decision to pick brand A over B is really a social decision. For this reason consumers have learned to quickly scan for symbolism on product packages.

  • “Consumers do not eat kale because they watched a heartbreaking documentary about the meat industry. They eat it because, by doing so, they send social signals of being enlightened, wellness-obsessed, and socially conscious. They do not watch “Succession” because they like it; they watch it because their friends watch it and they want to participate in the shared experience.” Sociology of Business

Halo Top went to market as a high protein ice cream. An odd attribute for ice cream. After carefully listening and then iterating changes to their package, they pivoted to low calorie indulgence and off it went to fame and fortune. Why? Weight management is a highly leverage-able dietary outcome.

Repeat purchase rates are fed by an enthusiastic fan base that shows up in social channel participation. The best influencers are current repeat users who nourish the social channel proof loop about their ‘why’.

In reality, the consumer is your true business partner

In Dr. James Richardson’s wonderfully insightful and well-written book, Ramping Your Brand, he lands on the ultimate list of questions founders should be asking of their users to inform strategy.

  1. Why do they like your product line? Is the motivating outcome scalable?
  2. Who are the “wrong” consumers”? (i.e., those motivated by non-scalable outcomes or who make insincere trade-offs on taste)
  3. How do they use it in everyday life?
  4. Does it fold well into their daily routines?
  5. How often do they use it? (e.g., daily, weekly, special occasions)
  6. What, if anything, they would change? (e.g., weird after taste, pack size, etc.)

As Richardson reports, consumer packaged foods and beverages are all about “easy-to-shop, easy-to-buy, easy-to-use shortcuts to achieve desired outcomes. Find the right way to sell to consumers, not the right way to turn them into your image of what you want them to be.”

If this article sparks interest about optimizing your business on the path to marketplace fame and fortune, use this link to launch an informal get acquainted conversation with us to share your questions.

Looking for more food for thought? Subscribe to the Emerging Trends Report.

Bob Wheatley is the CEO of Chicago-based Emergent, The Healthy Living Agency. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. Emergent helps brands erase ineffective self-promotion and replace it with clarity, honesty and deeper meaning in their customer relationships and communication. For more information, contact Bob@Emergent-Comm.com and follow on Twitter @BobWheatley.

People want to buy their food from other people

Pandemic launches disruption of modern supermarket model?

October 14th, 2020 Posted by brand marketing, brand strategy, change, Consumer insight, Culinary lifestyle, Emerging brands, Emotional relevance, food retail strategy, Healthy lifestyle, Higher Purpose, shopper behavior, shopper experience, Supermarket strategy 0 comments on “Pandemic launches disruption of modern supermarket model?”

Symphony of logistics becomes an orchestra of societal values

For the last 30 years or more, supermarkets have operated as a highly-choreographed dance of sourcing, merchandizing and value pricing all stage-managed with intricate daily replenishing management of same. It is, in many respects, a remarkable achievement that provides the lowest cost-to-quality food on earth in an assortment depth that is the envy of the rest of the planet. The grocery store has stood as an assurance of food quality and availability, yet now arrives precariously at a moment of transformation that is far beyond the mechanics of coming in-store robots, the challenges of e-commerce friction and assorted home delivery platforms.

Strategic shift underway

Food retail may also be the most visible in-your-face demonstration of traditional brand marketing strategies borne of the post-World War II consumer packaged goods explosion; focused on a more impersonal and product feature-and-benefit form of consumer communication.

A sea change started to emerge in recent years based on an evolving consumer mindset driven about what matters most to them on the path to purchase. Witness the emergence of health and wellness as a primary driver of consumer preference, the attention now paid to transparency and supply chain integrity and a growing concern over food safety practices. All of these emerging trends have eclipsed the traditional purchase motivators of taste, price and convenience.

The Great Pandemic of 2020 pushes the envelope of change faster and farther as consumers not only connect the dots between the quality of the food they eat and their quality of life, but now see retailers and brands as active participants in their social and societal concerns and growing activism.

Two fundamental impacts of COVID 19 on behaviors and attitudes

  1. The pandemic has served to reveal the inescapable, searing questions of economic inequality, exclusion, racial prejudice and its unfairness while lighting a fire to address and solve these inequities. How this plays out will require sensitivity to the issues and strategic planning to address it openly and visibly in policy, procedure and behavior.
  2. On another front, at one time consumers aspired to improvement in their lifestyle through status signaling in conspicuous consumption of brands that elicited those feelings of aspirational identity. However, today this has fallen away, shed by a pandemic that has entirely recalibrated what matters to people. Today a brand reputation is enhanced by its social, cultural and environmental values.

Brands and retailers must add responsiveness to a requirement for higher purpose, generosity in behavior and social improvement to their actions. Do you think this transformative insight has fully translated into how brands and retailers package their story and represent themselves in the marketplace? I would say no. Or not yet, while a few are in the starting blocks and getting ready to claim their competitive advantage.

Recasting the supermarket business model

Here we find ourselves in a moment of mechanization. Robots. Digital ordering platforms. Supply chain optimization. Experiments with drones. Electronic grocery carts. Wringing more efficiency in an effort to get product A into hands B more quickly, efficiently and at lower cost.

Nothing wrong with any of this, except it may inadvertently mask the cultural trend changes that argue for a different priority around how supermarkets organize their business for success and relevance to the consumer they need to keep. Technology has its place, but there is a more human need arising that should be considered strategically, as customer-centric planning becomes a top priority.

Let’s go to the ground on this together, where the food culture ‘rubber’ meets the consumer relevance road:

For over a year we’ve been reporting on the shift to home-based meal consumption and cooking. A fair question then: what does the massive pivot to home cooking mean to supermarkets? We’re not talking about the obvious of selling more products, more often for more occasions.

The intimacy people have with food and its preparation is increasing. There’s another form of ‘closeness’ that is percolating underneath as a potential component of retail strategic uniqueness and differentiation – the two components of sustainable business growth.

People buying food from people

You may recall there was an era prior to the maturing of efficient retail when people knew the sellers and makers.

A relevant story: awhile back I had the honor and privilege of meeting Glen Kohn and his business partner at a networking event staged by Chicago’s impressive food brand incubator, The Hatchery. Later during a deeper get acquainted meeting, Glen spoke in detail about his company Prevail Jerky, an emerging super-premium brand of clean, high quality jerky snacks offering an array of culinary forward flavors.

He told the story of how his wife had food allergy challenges. He wanted to make a jerky his wife and family could enjoy. You see Glen was a smoked meat mastermind who had a personal passion for barbecue, smoking proteins and making his own bespoke jerky. He set out to perfect this high protein snack with a recipe that stripped away the legacy bad-for-you allergenic ingredients and use of nitrates, excessive sodium, artificial flavoring and sugars that dogged this dried packaged meat category since inception.

More magical in my opinion is a preparation technique, and he won’t say exactly how he does it, that improves the eating experience by making the meat less tough and chewy. Ultimately what we have here is another improved, higher quality, better-for-you product in a legacy category, with a personal story behind it. In effect, the food quality is guaranteed through Glen’s personal journey.

Even before the Pandemic sent us behind closed doors and placed an even higher premium on human contact, personal relationships were making a comeback. People want to know who the makers of their food are, where they come from, what they are about and how that translates into the product they’ve created.

  • Increasingly, we see the aisles at food retail stocked with new brands built by a person, not an R&D lab or innovation department. What was once a hall of impersonal, faceless brands, is turning into a showcase of businesses that acquire their social value through consumers’ desire to support an actual, real-life maker.

Makers bring with them values, beliefs, mission and unique standards of quality that provided deeper meaning past the better recipe. Here’s the strategic twist: while local sourcing has been popularized recently, this nuance stretches the idea further to what we’re calling Local-ism.

People now look at purchases as a statement of what they believe is important rather than flags of social status and prosperity. They are voting their beliefs and values with their wallet. The checkout lane is a voting booth. They are electing product winners with a voice, face and story. The intimacy with food goes deeper. The sense of community building gains a whole new perspective. The store is an aggregation opportunity for these stories-as-brands and a place where they can be brought to life.

  • Now retailers have an opportunity to move past the old-school model of being a seller of boxes, cans and bags off shelves at velocity on hyper-thin margins. Food retail can disrupt itself by becoming a form of neighborhood cooking club that respects the environment and the farm while supporting people who craft new food solutions that come to market with a soul. Doesn’t sound like a distribution center for factory food, does it?

What was once impersonal, transactional and formulaic, takes on some of the pastiche of the corner market where the buyer knows the seller, meets the maker and real trusted relationships take root. This is not in conflict with technology and robotics but is rather an important reflection of consumer insight to better guide retail strategy and banner differentiation.

How to think about this: efficiency only goes so far. Becoming a more human-focused business that embraces the emotional investment people have in food, its provenance and related quality is a path to relevance that beats yesterday’s reliance on store location and lower pricing to create competitive advantage. Amazon may have a tougher time with this kind of thinking.

Recommendations on humanizing food retail

  • Optimize your aisles and product assortment to feature local and emerging brands with a maker story.
  • Use your content creation platform to provide a voice for their stories – and a real, relevant reason for your customers to feel connected to the products they buy at your store.
  • Serve this up in a context that works in people’s lives around meal and snack solutions. That’s the foundation for relevance for the food-savvy consumer.
  • Marry and merge your indulgent food strategies with better-for-you as the relationship between these two draws ever closer.
  • Look past the coupon to start creating other experiences both digital and in-store that showcase your love for food adventure and culinary creativity. Love of food is something you can immediately demonstrate to your shoppers.

When you become highly differentiated, unique and relevant to people, your need to rely on heavy advertising spend to generate traffic declines. When you become remarkable in your shoppers’ eyes, people talk about their experience. Word of mouth is still the most effective form of marketing outreach at your disposal. It is an outcome of remarkable-ness.

Changing perspective may be hard to do because retail traditions and embedded thinking are more about logistics and efficiencies than experiences and food adventures. When the name of the game for decades has been how can we deliver food most cost-effectively – somewhere, we’ve lost sight of the real people who are buying the food – and meeting their needs beyond assortment and price.

When you can see merit in bringing to life the voices and stories of food makers and create ways for buyers to meet them, it lifts your banner above competing mostly on price and product range. That’s a race to the bottom no one wins and plays right into the hands of the endless digital shelf.

A supermarket chain CEO once said to me, “if you walk our office halls on any given day you may find it hard to determine if we’re in the food or hardware business. So much of what we do is too far removed from emotional connections to food and what people use it for.”

You just need to fall in love with food and its ability to transform people’s lives.

If this conversation gets you thinking and you would like to explore it further with like-minded people, use this link to start a conversation without any expectation of a business relationship save we made new friends.

Looking for more food for thought? Subscribe to the Emerging Trends Report.

Bob Wheatley is the CEO of Chicago-based Emergent, The Healthy Living Agency. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. Emergent helps brands erase ineffective self-promotion and replace it with clarity, honesty and deeper meaning in their customer relationships and communication. For more information, contact Bob@Emergent-Comm.com and follow on Twitter @BobWheatley.

Dr. Lisa Dyson transforms meat industry

Dyson’s Moonshot to Transform Meat Industry

June 30th, 2020 Posted by brand marketing, change, Emerging brands, Emotional relevance, food experiences, Food Trend, Growth, Healthy lifestyle, Higher Purpose, Insight, Marketing Strategy, Transformation 0 comments on “Dyson’s Moonshot to Transform Meat Industry”

Air Protein creates first ultra-sustainable proteins

If the pandemic created one positive outcome for Americans, it has been the most potent force in history to elevate the importance of health and wellness to consumers. Already a rising cultural priority, COVID-19 serves as a compelling motivator for people to further invest in their physical health by elevating the quality of what they eat and drink.

Witness the skyrocketing popularity of meatless meat, advanced by first making a product that accurately replicates the taste and eating experience of animal meat but sourced from plants. Survey after survey in the food industry has verified the general growing interest in consuming more plant-based foods because people believe it’s a healthier option. As a result, the alternative meat business is forecasted to reach 40 to 50 percent of the $1.4 trillion global meat industry by 2029.

Now on the horizon comes a new company and food-making technology that promises to create the most sustainable meat alternative on earth. Meat that requires no agriculture, no animals and yet delivers a nutritionally superior, complete higher protein product than anything created from a chicken, pig, cow or plant.

A funny thing happened on the way to the moon

During the massive run-up in the 1960s in its bid to put a man on the moon, NASA continuously launched better, bigger spacecraft while another experiment was going on behind the scenes – one that was eventually shelved and forgotten. The premise was based on nourishing astronauts with food that could be created in space, and the tool for this genius idea was carbon transformation. Said more simply, converting carbon dioxide exhaled by the crew into food. Experiments were conducted but eventually pushed aside in favor of other lunar landing priorities.

Pleasanton, CA-based Air Protein, helmed by MIT physicist Dr. Lisa Dyson, is on a new mission to take the carbon transformation ball all the way down the field and put it in the culinary end-zone. “More and more people are starting to consider the harsh reality of our food system as a global contributor to greenhouse gases (GHG) and climate change,” explains Dr. Dyson. “Our agricultural system produces more GHG than all of the fuel-burning sources of transportation combined. When you mix that with the finite limitations of available land and water resources for farms, ranches and fisheries, you know it’s going to be nearly impossible at some point to feed a rapidly growing global population.”

Dyson’s moonshot is a fascinating recipe of uniquely combining carbon dioxide, oxygen and nitrogen with renewable energy, water and nutrients, then adding common microbes in a fermentation process similar to making wine or cheese. The high protein flour outcome of this brewery-like approach is turned into authentic meat analogs by using pressure, temperature and natural flavors. Her sustainable “Air Protein Farm” operates more like a yogurt making facility than meat processor.

While a steak requires two years of dutiful cattle raising that consumes a significant amount of natural resources, Dyson’s ultra-sustainable meat comes to fruition in just four days.

Air Protein’s process helps avoid two current concerns of conventional meat infrastructure revealed during the coronavirus outbreak:

  1. Dangers of meat packing plants becoming hyper-spreader environments for the virus.
  2. The resulting scarcity and higher prices of various meats available to consumers at the grocery.

Alternatively, the Air Protein carbon footprint is negative. All of this becomes more plausible when you consider that carbon chains are the essential building blocks of all fats, carbohydrates and proteins. Scientists refer to carbon as “the backbone of life” because, along with water, it is the primary element that makes up all living things.

Sustainability emerges as part of the path to purchase

People everywhere are experiencing a transformation of their own in adding higher purpose, mission, beliefs and values to the shopping list of what they want from food brands they prefer and purchase. The International Food Information Council in a recent national pandemic-inspired survey of consumer behaviors found the impact of environmental sustainability is on the rise as a priority, with 39% of consumers saying it is now a factor in their buying decisions. More than 40% of respondents said it is important for food makers to have a commitment to sustainability, recognition that people are more aware now of limited natural resources and the effect of society and industry on climate change.

Sustainability practices and behaviors clearly matter to people. Dyson believes Air Protein’s emerging story will be a game-changer at the supermarket meat case where retailers are increasingly on the hunt for brands that fulfill the shoppers’ wishes for sustainable choice.

Climate change became the call to arms

The horrible devastation wrought by Hurricane Katrina that claimed more than 1,800 lives and left $125 billion in property damage, much of it in New Orleans when the levees were overcome, served as a Road to Damascus experience for Dr. Dyson. While there she labored to help restore a city overcome by a natural disaster that many assigned to the accelerating menace of hostile weather patterns borne of climate change. Dyson vowed to make solving the rampant build-up of greenhouse gases (GHG) an avocation, leading to a partnership with MIT colleague Dr. John Reed and the eventual genesis of a new company named Kiverdi.

“My experience in New Orleans was life-changing. I decided to develop solutions that would combat climate change. During the years following, it became clear to me that our food system is a major culprit in this unfolding crisis. The world’s population is expected to reach 10 billion by 2050, how to feed everyone sustainably and affordably is the big question we intend to answer,” she said.

The supreme irony of Air Protein is its intention to make food from carbon dioxide. As if meat were to become a new kind of photosynthesis that turns protein creation on its head – not as a contributor to greenhouse gases but also an effective eraser of this global temperature-raising threat. Ultra-sustainable meat may become a center of plate, culinary chess piece to satisfy the appetite while refusing to exact an enormous toll on the environment. That no plants or animals are involved means there is an embedded promise of a high-quality protein source that is generously renewable, kinder to the environment, scaleable and thus plentiful.

The premiumization of palates

Food culture in America has undergone a makeover as the quality of cuisines, ingredients, cooking techniques, kitchen tools and culinary expectations have risen. From the days of Hamburger Helper and Cheese Whiz, people now find themselves eating Michelin star quality cooking at the corner gastro-pub.

The successful strategic gamesmanship of plant-based meat like Beyond Meat and Impossible Foods, was their insightful move not to make an improved Vegan burger for Vegans. Rather, to deliver an alternative that could satisfy the sensory, gustatory preferences of the most ardent meat lovers. In doing so, these companies reimagined veggie burgers as plant-based protein, opening a new chapter in food where taste trade-off to achieve better-for-you was not required.

This feat is not lost on Air Protein founder Dr. Dyson. With consumers moving rapidly to embrace alternative meat, she sees Air Protein’s probiotic production tech as the next generation category. She has chefs working alongside food science experts to ensure that deliciousness is right there with the heaping tablespoon of ‘feel good’ about not harming the environment with every forkful of her chicken made without the chicken. “We are tuned in to the requirement that our products must deliver on the taste, flavor and eating experience of animal meat, the plant-based hamburgers have shown that when you hit the eating experience squarely, the purchases will follow and repeat,” she said.

The next generation of meatless meat is coming

Who knew that exhaling combined with microbes could build a protein? It took NASA to start the ball rolling and Dr. Dyson and her team to hit the three-point basket at the buzzer. “Because our protein production process requires no farm, no agricultural input or animal, our ability to scale is not governed by supply chain conditions. The COVID-19 influenced meat shortages we’ve seen remind everyone that the food system as we know it can be compromised. We’re excited because our game-changing technology can create a reliable, sustainable supply of meat products that are better for you and infinitely better for the planet at the same time,” she said. Context provides dramatic proof: Dyson says it would take a farm the size of Texas to produce the same amount of meat Air Protein can deliver from a production facility as small as the footprint of Disneyland.

Air Protein is a category-defining company now in the midst of an equity capital raise and expects this round to provide the required assets to take the last lap to commercialization and retail launch. “What’s exciting here is our cost base to produce meat. We will be able to market our products at an affordable price, which in this economy will be important. Our goal one day will be to help economically feed the world from the platform we’re building now,” reports James D. White, Executive Chairman of Air Protein, and former CEO and President of Jamba (formerly Jamba Juice Company).

This dynamic duo believes Air Protein will eventually become the reference standard for ultra-sustainable meat.

Can’t wait to try her chicken at the corner grocery with a salad. One day you’ll probably find it on the moon.

Editorial note: Emergent extends our thanks and appreciation to Dr. Lisa Dyson and James White for participating in this important story.

Looking for more food for thought? Subscribe to the Emerging Trends Report.

Bob Wheatley is the CEO of Chicago-based Emergent, The Healthy Living Agency. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. Emergent helps brands erase ineffective self-promotion and replace it with clarity, honesty and deeper meaning in their customer relationships and communication. For more information, contact Bob@Emergent-Comm.com and follow on Twitter @BobWheatley.

Appetite appeal

Everipe Stands on a Moment of Extraordinary Relevance

June 12th, 2020 Posted by brand marketing, brand messaging, brand strategy, change, CMO, Consumer insight, Emerging brands, Emotional relevance, Growth, Insight 0 comments on “Everipe Stands on a Moment of Extraordinary Relevance”

Right for the times we are in and when it truly matters

Perhaps the single most important emotional revelation coming out of the pandemic and surrounding events is the complete loss of control experienced by people, now buffeted by an unseen disease and historic events. The conditions have taken charge of our everyday lives, challenged our cultural norms, and affected our behaviors and personal priorities. 

We now have overwhelming evidence that people want to reassert control in their lives in meaningful ways. In our recent article, Health is the New Wealth, we started a discussion around the one thing consumers can actively participate in controlling that helps correct the imbalance and uncertainty they’re experiencing: health and wellbeing matters. 

The pandemic amplifies the health and wellness issue exponentially as people work to protect themselves by investing in their immunity thresholds through better eating and healthy living. This has influenced the purchase patterns and brand preferences for millions and ushered in an era of incredible innovation brought by entrepreneurs who, right and left, are reinventing legacy categories and creating new ones with better ingredients while serving a higher purpose to boot. Every so often we come across a new brand that has relevance written all over it because it so squarely hits the touchpoints of what matters to people now.

Everipe lands at precisely the right moment with precisely the right solution

The pandemic has locked families into homebound consumption occasions and a need for healthy beverages that are pantry ready and convenient. Imagine this: a shelf-stable, super-food smoothie developed using freeze-drying tech to perfectly preserve real fruit ingredients. Freeze-drying removes moisture while also concentrating the flavor profile. 

Then add super-food ingredients to enhance nutritional density. Make it easy to do – just add water, juice or dairy and some ice to a blender. Make it at an affordable price point. And oh by the way, eliminate the hassle of building a homemade smoothie from scratch while fresh fruit ingredients go from ripe to fuzzy in a matter of days. 

Everipe is right for the moment we’re in. We interviewed founding partner Kerry Roberts to learn how the company is handling the pandemic and what they see in the future ahead. Here’s our Q&A with Kerry and some related observations from Emergent.

1.   In the last 60 days much has changed for emerging food and beverage brands. How has the pandemic impacted your business and what changes have you made in how you go-to-market?

Kerry Roberts: “These last couple of months have managed to pull the rug of ‘business normal’ out from under us as company leaders, parents, and partners.

Everipe, is a direct-to-consumer, shelf-stable superfood line of good-for-you smoothies. We suddenly found ourselves relevant for these functional benefits overnight, and for reasons we never could have crafted in a strategy deck. We were incredibly lucky to have planned a launch with Amazon in March that was expedited with Amazon’s emerging business team given the need for nutritious (easy to ship) pantry foods – and so we have seen that channel immediately exceed our expectations. At the same time, we’re seeking out additional E-commerce channels with launches in past weeks on Zulily, Walmart.com and we’re temporarily pausing any plans to pursue brick and mortar.”

Emergent: Ready-to-drink smoothies have been around for a while, but many of them are higher in sugar and the taste isn’t quite on a par with fresh-blended versions. Making smoothies from scratch is time consuming, like baking a daily cake. Frozen fruit ingredients can be expensive and there’s only so much room in the freezer to start anyway. 

Everipe hits so many appropriate buttons from great taste to convenience to nutrition delivery to satisfying at a friendly price – you just know this is going to catch fire. My oldest daughter, who is a smoothie fanatic, loves them. The innovation here is timed, positioned and packaged correctly. 

2.   What specific changes have you implemented in your sales and marketing strategies?

Kerry Roberts: “Consumers in the early stages of quarantine were shopping under duress and it was important to recognize that they were not wired for aisle-browsing discovery of new brands and their messaging. 

As we thought about consumer motivations and how they had shifted on-a-dime in our category from things like energy and weight management to home delivery and shelf-stability, we immediately adjusted our messaging.

Instead we focused on pantry storage, clean ingredients and free delivery – which sound functional at face value, however they all ladder up at present, to safety.

Tactically, in addition to seeking out expanded e-commerce distribution, we’re also leaning aggressively in on our own direct-to-consumer channel, offering a deep trial discount and tripling our digital Ad spend to introduce a captive audience to Everipe.” 

Emergent: Right here you are witnessing the one great lesson that feeds trial and development of a new brand: put the consumer first at all times. Listen carefully to what they are saying, how they are behaving. Be cognizant of the environmental conditions they find themselves in. Work to understand the nuances of what they care about and plan backwards from there.

Relevance and resonance are the twin engines of growth in food and beverage businesses. You can’t have either without an acute understanding of what drives consumer behavior. 

The “if you build it they will come” approach just won’t work. Everipe understands the consumer comes first. Period.

3.   How do you think investors are reacting to the COVID-19 situation and how does that impact their interest in brands like yours?  

Kerry Roberts: “Everipe has not taken on funding as yet and as we think about the coming months, we’re conscious that dollars may tighten as Venture Capitalists and funds work to support their own portfolios through a recession. 

That said, I feel this year presents an incredible opportunity for founders to create a story around how they navigated these challenging times – how quickly they pivoted, how strategic they reacted, and how they set their brand up to weather what may become a lengthy recovery. 

With no shortage of incredible product ideas, I think investors look to invest in founders as potential teammates. While this may not be an easy time to champion an emerging brand, the chance for founders to showcase your character and intellect is probably as poignant as it’s ever going to be (at least I hope this is as tough as it gets!)”

Emergent: We are reminded once again that it is the strength and skill sets of founding partners and creators that imbues brands with “difference.” It is rare that you find a CPG experienced marketer like Kerry Roberts at the controls of building a new brand like Everipe. More often than not founders don’t hail from the marketing discipline. Yet, how a new brand is packaged and presented can have enormous impact on scale and staying power. 

Knowing your skill sets and capabilities can help owners identify the blind spots – and brand building can be one of them. This is why Emergent is a resource for emerging brands. Consumers are emotional creatures. They do not make analytical, fact-based decisions concerning the brands they care about. 

We know that both the stories and the words used to convey the value proposition are of great importance in creating a strong brand right out of the gate. It’s a highly specialized area of expertise not always “owned” by the owners.

Kerry’s presence at Everipe gives them a significant advantage, because she understands the emotional fabric and character of what a brand consists of and how vital it is these days to design it with higher purpose and deeper meaning.

4.   How will the economic uncertainty and lifestyle impacts of the pandemic influence consumer priorities and behaviors?

Kerry Roberts: “I reflect on the spotlight placed right now on wellness, particularly immunity – and health as the only currency that really matters and I am hopeful that the connection between how we fuel our bodies, and how we feel, (and heal), becomes more appreciated. 

At the same time, I worry that in a recession, consumers may not have the resources to invest in healthier options. As a startup with lean margins we understand this friction. I hope that the leadership for making truly clean foods more accessible continues to extend to, and include, big CPG businesses who have the resources to make those changes.”

Emergent: As we’ve said, “Health is indeed the New Wealth.” The pandemic and related events have made the home a more important safe zone; making and consuming food at home more desired; and investing in our health and wellbeing a top priority. There is no greater calling now for the food and beverage industry to acknowledge this will not be achieved through incrementalism in formulation adjustments, but in reinvention of legacy brands to answer the desire for higher quality, shorter ingredient decks and improved nutritionals. 

Six years ago we reported on the seismic move in food and beverage preferences to fresh, locally sourced, higher quality food and beverage choices as people fully connected the dots between what they ingest and the quality of their lives. This single event has created a shift in consumption patterns, food and foodservice retail strategies, and changed the very definition of what better-for-you eating is about. The pandemic has only heightened the shift.

Better-for-You is what the consumer cares about. It is what they want. A panicked blip in sales of boxed mac and cheese should not be interpreted as a lasting return to highly processed food consumption. 

If we indeed care about the health and wellbeing of our users, we owe it to them to advance the creation of healthier products and new food and beverage experiences like Everipe.

5.   What advice can you offer to the founders and investors of new emerging brands that will help assure their continued growth? 

Kerry Roberts: “I wish there was a pandemic playbook! If I might offer any advice it would be: 

  • To think carefully about any aggressive plans for rapid expansion and instead to first ensure that existing partners and channels are well cared for, and cash is managed. 
  • To double down on listening to and serving your consumer, employees and partners. Your most efficient marketing efforts right now may just lie in how you listen to and treat people.
  • To get comfortable with the discomfort of not having a crystal-clear road map. Exercising mental muscles for making the best decisions with available information, while the ground shifts underneath you, will position us all well as an uncertain future unfolds.”

Emergent: Following the true north and optimal strategic game plan in these uncertain times requires that new and emerging businesses pay close attention to consumers – and continuously dial how the brand and business behaves to serve their needs. What people want now is greater control over their lives and to invest in their own health and wellness. This is the path.

To the extent the brand lives in service of improving customer wellbeing, the opportunity for continued growth is achievable. The brand’s role here is as expert guide and coach on the consumer’s life journey. That principle should sit at the foundation of business decisions, marketing messaging and how the offer is presented to all stakeholders. 

Too often we see a form of brand narcissism unfold when the business celebrates itself and is in love with its formulation first, over its relevance to fulfilling consumer needs. Business is now built on reciprocity and that requires a less self-centered operating philosophy. 

Everipe is on a journey itself

As much as we speak about the consumer journey to fulfillment, meaning and purpose, so too Everipe is on a path to revolutionizing the smoothie and healthy beverage category. It will not be easy. Nothing of any real value ever is. Kerry’s comments are evidence of a remarkable sense of self and values that operates as guardrails for their decisions and provide a litmus test for their judgments.

We see great opportunity ahead. When food retail distribution re-emerges as a channel for their growth, we believe the evolving center store will become more of a curated location for higher quality, healthier choices. Everipe will likely be a star in that environment.

If your brand and business is on the hunt for fresh ideas, and improved brand storytelling, we’d love to talk with you.

Editorial note: Emergent would like to express our deepest appreciation to Kerry Roberts for participating in this story and helping to inspire and educate other brands now trailblazing a new healthier frontier in food and beverage.

Bob Wheatley is the CEO of Chicago-based Emergent, The Healthy Living Agency. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. Emergent helps brands erase ineffective self-promotion and replace it with clarity, honesty and deeper meaning in their customer relationships and communication. For more information, contact Bob@Emergent-Comm.com and follow on Twitter @BobWheatley.

How to PREVAIL in the Midst of Uncertainty

June 2nd, 2020 Posted by brand marketing, brand messaging, Brand preference, CMO, Consumer insight, Emerging brands, food experiences, Healthy Living, Marketing Strategy, Navigation 1 comment on “How to PREVAIL in the Midst of Uncertainty”

Emerging brand navigates change at the speed of a SpaceX rocket launch

Over the last five years there has been an unprecedented shift in food culture to favor new and emerging food brands. These new brands have found traction by reinventing existing food and beverage categories or creating new ones with elevated recipes, higher quality ingredients and an ethos to go with it.

When the pandemic suddenly descended like a quick-forming Hurricane headed on-shore, we watched in earnest to see how these bright upstarts would weather the storm. On the one hand, these new businesses often fulfill the desire for healthier options right out of the gate. On the other, as young organizations without the deep cash reserves of legacy counterparts they can be vulnerable.

Among the new brands Emergent has been following is PREVAIL jerky. PREVAIL was founded and is guided by Glen Kohn in Chicago, a financial services investment expert (understands the balance sheet) who had a personal penchant for jerky making that turned into his life passion.

Answering a prevailing trend of higher quality, better for you

PREVAIL has reinvented the jerky category with a truly clean formulation that rids the meat-centric snack option of unwanted preservatives, horrific sodium levels, added sugars and ingredients that food allergy sensitive consumers can’t stomach. What’s extraordinary is the taste and eating experience, an uncanny ‘secret sauce’ ability of Glen’s products to deliver a jerky sensory bite but without the toughness often associated with dried meats.

We wanted to find out how Glen and PREVAIL were faring as COVID-sponsored upheaval sent shockwaves through many businesses that are in early stages of their development and growth curve. Glen graciously answered five questions intended to gauge the impact of the pandemic. We include our observations and insights following Glen’s answers.

Five Questions for Glen Kohn and PREVAIL Jerky

  1. In the last 60 days much has changed for emerging food and beverage brands. How has the pandemic impacted your business and what changes have you made in how you go-to-market?

Glen Kohn: “Many of our retail locations such as hotels, health clubs and coffee shops closed down at the start and some remain closed. Given what was happening around us in retail channels, we knew to retain our momentum we needed to pivot to online. On the ingredient supply side, we believed that beef prices would likely go up, so we got out ahead of the possible challenge in April and purchased 100% grass-fed beef to control our costs.” 

Emergent: What’s evident here was the quickness and resolve Glen and his team showed to get ahead of the shifts and do their best to keep the velocity moving. Especially important was the supply chain decision given the significant escalation in beef prices.

PREVAIL sells at a premium to other traditional category jerky brands. While the value proposition justifies the extra cost, in an uncertain economy, it is possible for price premium acceleration to hit a ceiling and generate resistance from users. Wisely Glen avoided the pricing meltdown. He also sidestepped taking a hit on slender margins by banking his supply.

  1. What specific shifts, changes have you created to your sales and marketing strategies?

Glen Kohn: “We quickly shifted to go after more e-commerce retailers, corporate snack boxes, and B to B online platforms. We also saw a spike and increased interest in Affiliate programs. Dollars that were allocated to retail channel tastings and events were shifted to bolster PR and social media spend.”

Emergent: Food retail industry watcher and guide Brick Meets Click recently published a report showing online grocery transactions were up 18% from 62.5 million in April to an astounding 73.5 million in May. Also in May, household penetration reached 33% as 43 million consumers shopped e-commerce channels for food and beverage. This is way ahead of earlier food industry studies that forecasted household penetration on a much slower ramp, and offers proof that the pandemic has caused an inflexion point with online ordering. Out of necessity consumers have become more comfortable with this shopping behavior. Glen’s pivot to emphasizing e-commerce was a smart move.

Trust is at a premium these days and now more than ever, people rely on the recommendations of other consumers to inform their brand selection decisions. Social proof is the most important mechanism to validate what Glen wants the world to believe about his product efficacy and to encourage trial.

  1. How have investors reacted to the COVID-19 situation and what do you think they’re looking for now from brands like yours?

Glen Kohn: “Food is definitely king now. As evidence, shelf stable, healthy snacks are booming. If anything, now is the time to invest in food and beverage brands while other industries such as travel and hospitality wrestle with systemic challenges to their business model post-pandemic. Investors will spend their money on businesses with strong ongoing sales traction.”

Emergent: Equity investors often point to company leadership and their business skills as a primary driver underneath their investment decisions. Glen approaches the business not just as a guy with passion and a great recipe, but also a business brain who isn’t hesitant to make decisions in the midst of uncertain conditions. Combined with better jerky category relevance and salience, you can see why Glen should continue to attract operating capital as he works to scale the enterprise. Stay-at-home conditions and protein snacking make great bedfellows. 

  1. How do you see consumer priorities and behaviors changing as a result of the economic uncertainty and lifestyle impacts of the pandemic?

Glen Kohn: “Consumers are increasingly turning to healthy foods during the pandemic. The food industry is one of the only industries to surge during this time. People are snacking more throughout the day and they are looking for healthy alternatives that the whole family can enjoy.” 

Emergent: The pandemic has ushered in significant transformational changes in consumer attitude and behaviors. In our recent article, “Health is the New Wealth” we outlined the sea-change in the reshuffling of priorities and needs for people. The COVID-19 event has dramatically demonstrated how ‘out of control’ the world can be, upending every single aspect of life, lifestyle and career. What is the one thing people can control in a seemingly uncontrollable world? Their investments to enhance their own health and wellbeing through what they put in their bodies and active efforts to take better care of themselves.

A healthy immune system is at a big premium these days. Brands that actively partner and help guide consumers on their journey to healthier living have an extraordinary opportunity to build a lasting and sustainable relationship. Glen sees this and his company is positioned to take advantage of it.

  1. What guidance would you offer to the founders and investors of new emerging brands that will help assure their continued development? What are the top three things you believe they should do to help ensure continued growth?

Glen: “From what we have heard and seen it’s best to diversify channel strategy and watch behavioral changes. We have seen brands that were primarily in one retail channel and were crushed when the country shut down.

  • Be nimble.
  • Cash is king.
  • Don’t be afraid to take a chance.
  • When the timing feels right be a first mover.” 

Emergent: During uncertain times when the future appears to be unpredictable and changes are occurring around you at unprecedented speed, occasionally fear can set in that causes businesses to turn inward and go dark as they “ride out the storm.” We have ample historical evidence that this is a recipe for disaster. Brands that continue to invest in their growth, in communication with consumers, that remain present and work quickly to adjust to the changes going on around them are likely to emerge in much better condition than those which retreat.

You can’t cut your way out of a recession. No question cash management and burn are fundamental business issues to address. That said, it is more important than ever to be a builder and as Glen says, a first mover.

A brand name that inspires consumers during uncertainty

PREVAIL is an interesting and compelling brand name. On a very visceral level it is aspirational to the consumer experience. People want to prevail over what looks at times to be insurmountable odds. This brand as guide, coach and expert authority can take the journey with consumers as a trusted source and resource.

The characteristics and drivers of successful brand building have changed as consumers seek deeper meaning and shared values with the brands they prefer. Equally, brands need to position themselves as partners in helping improve their consumers’ lives.

To help them prevail.

Emergent is expert in helping build new and emerging brands and businesses. If you’re looking for fresh ideas and perspective, let us know.

Editorial note: Emergent would like to express our heartfelt thanks to Glen Kohn for participating in this story. We appreciate his time and efforts to help inform the industry.

Looking for more food for thought? Subscribe to the Emerging Trends Report.

Bob Wheatley is the CEO of Chicago-based Emergent, The Healthy Living Agency. Traditional brand marketing often sidesteps more human qualities that can help consumers form an emotional bond. Yet brands yearn for authentic engagement, trust and a lasting relationship with their customers. Emergent helps brands erase ineffective self-promotion and replace it with clarity, honesty and deeper meaning in their customer relationships and communication. For more information, contact Bob@Emergent-Comm.com and follow on Twitter @BobWheatley.

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